* CHRISTMAS 2018
* SHIPPING INFO
Beer of the Month Club
Bestsellers
Cycling & Beer
Gift Certificates
Gift Sets
Glasses & Gifts
New Arrivals
Sale Items
Sampler Packs

Shop by ABV
Shop by Brand
Shop by Price
Shop by Name
Shop by Rating
Shop by Style

Shop Great Lakes
Brewing Company

Frequently Asked Questions (FAQs)


How do I contact customer service?

Is my transaction information secure?

Does Belgian-Style Ales share my address or other personal information?

What forms of payment does Belgian-Style Ales accept?

Can I order by phone or fax?

How does Belgian-Style Ales handle gift orders?

Does Belgian-Style Ales sell Gift Certificates?

Does Belgian-Style Ales charge sales tax?

How does Belgian-Style Ales ship orders?

Does Belgian-Style Ales ship to PO boxes?

When will my order ship?

How long does UPS shipping take?

How are shipping charges calculated?

Does Belgian-Style Ales ship outside the USA?

Does Belgian-Style Ales guarantee my purchase?

How do I return merchandise to Belgian-Style Ales?

What if my shipment is damaged?

Can I cancel my order?

Can I visit Belgian-Style Ales?

Does Belgian-Style Ales give quantity discounts?

Can I use images from the Belgian-Style Ales website?


How do I contact customer service?
Orders placed through Belgian-Style Ales are processed and shipped by Monastery Greetings in Cleveland, Ohio USA. All customer service is handled by Monastery Greetings. They can be reached by calling toll-free (800) 472-0425, 9:00 AM to 5:00 PM Eastern Standard Time, Monday through Saturday or by email: info@belgianstyleales.com.

Is my transaction information secure?
Yes. Belgian-Style Ales orders are processed by Monastery Greetings which uses secure data networks protected by industry standard firewall and password protection systems. The security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. Your charge will appear on your statement as "Monastery Greetings". For more information, view our Privacy Statement.

Does Belgian-Style Ales share my address or other personal information?
No. Belgian-Style Ales will not share information (mailing addresses, telephone and fax numbers, or e-mail addresses) about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public. For more information, view our Privacy Statement.

What forms of payment does Belgian-Style Ales accept?
Through Monastery Greetings, Belgian-Style Ales accepts Visa, MasterCard, Discover, American Express, personal checks and money orders. Sorry, we do not accept PayPal, or Check by Phone, and billing is not available.

Can I order by phone or fax?
To order Belgian-Style Ales by phone, call (800) 472-0425. Hours are 9 AM to 5 PM Eastern Standard Time, Monday through Saturday. Send a fax anytime to (216) 249-3387.

How does Belgian-Style Ales handle gift orders?
Belgian-Style Ales ships gift orders with a short greeting (50 characters or fewer, including spaces) on the packing slip and shipping label. No catalogs or price lists are enclosed with gift orders. Sorry, no gift wrapping is available. Note: for all alcohol shipments, both buyer AND recipient must be OVER 21 years of age.

Does Belgian-Style Ales sell Gift Certificates?
Yes. Gift Certificates can be purchased HERE. For full Gift Certificate details, CLICK HERE

Does Belgian-Style Ales charge sales tax?
Belgian-Style Ales is located in Cuyahoga County in the State of Ohio and charges all applicable state and local taxes.

How does Belgian-Style Ales ship orders?
Orders containing alcohol are shipped by UPS (United Parcel Service). For this reason, you must supply a street address. ADULT SIGNATURE required upon delivery.

Does Belgian-Style Ales ship to PO boxes?
By law, we cannot ship alcohol by the USPS (United States Postal Service) and therefore, we cannot ship to PO boxes.

When will my order ship?
If all items are in stock, most orders placed on a weekday will leave our warehouse within 48 hours. Orders placed during the weekend will generally ship on Monday. Between Thanksgiving and Christmas, we ask that you allow two or three additional business days to ship.

Our 48-hour shipping commitment excludes weekends, holidays, closings due to extreme weather conditions and other related delays. Although we work hard to keep all our products in stock, occasionally out-of-stock items will delay your order. In this case, we will notify you when you place your order by phone, or you will be notified by email when you place your order via our website.

How long does UPS shipping take?
See the map below to estimate how long your order(s) wll take to reach you, once they leave our warehouse. Please keep in mind that UPS does not include the day the order is picked up, weekends or holidays in these estimated shipping times. Bad weather may occasionally cause UPS shipping delays.


UPS air services (next day, 2nd day or 3rd day) are not available, because Belgian-Style Ales is not able to ship beer by air.

How are shipping charges calculated?
Shipping and handling costs are automatically calculated based on the shipping weight for each item. The weights are added together and rounded up to the nearest pound. This amount is used to calculate the total shipping cost using the chart below.

Shipping Cost Chart
"East" means "East of the Mississippi River;" and "West" means "West of the Mississippi River."
Total Wt.EastWest
1 lb.$6.95$8.95
2 lb.$7.95$9.95
3 lb.$8.95$10.95
4 lb.$9.95$11.95
5 lb.$10.95$12.95
6 lb.$11.95$13.95
7 lb.$12.50$14.50
8 lb.$12.95$14.95
9 lb.$13.50$15.50
10-15 lb.$14.95$17.95
16-25 lb.$16.95$19.95
26-35 lb.$19.95$24.95
36-45 lb.$24.95$29.95
46-55 lb.$29.95$36.95
56-65 lb.$36.95$44.95
66-75 lb.$42.95$52.95
76-85 lb.$48.95$59.95
86-95 lb.$54.95$69.95
96-105 lb.$59.95$79.95
106-115 lb.$69.95$89.95


Does Belgian-Style Ales ship outside the USA?
No. Foreign customs issues, as well as the perishable nature of beer and the fragility of glassware, prevent Belgian-Style Ales from shipping orders outside the lower 48 United States or to foreign countries.

Does Belgian-Style Ales guarantee my purchase?
Our 100% SATISFACTION GUARANTEE ensures that every item you purchase at BelgianStyleAles.com meets your high standards. However, if for any reason, you are not satisfied, please contact us, and we'll do everything we can to make it right. Email us: info@BelgianStyleAles.com. Call us toll-free: (800) 472-0425

How do I return merchandise to Belgian-Style Ales?
If you are not satisfied with what you have received, you can return any unopened bottles to us within 30 days of purchase. The bottles must be received in good (unopened & unbroken) condition, and customer is responsible for all return shipping costs. We will issue a refund for what you returned, including any sales tax paid. However, original shipping charges are non-refundable.
1. Circle the product and the price paid on the sales receipt. (Packing slips and photocopies are acceptable.)
2. If different from the address on the receipt, indicate where the refund should be sent.
3. Although not required, we would appreciate a short note letting us know why you are returning the product.
4. Send the above information, along with the merchandise, to:
BELGIAN-STYLE ALES RETURNS
C/O MONASTERY GREETINGS
540 E 105TH ST STE 115
CLEVELAND, OH 44108
We will issue you a refund within 60 days of receipt of your return.

What if my shipment is damaged?
If UPS has lost or damaged your order, we will initiate and handle the claim with UPS. When a package is damaged, it is important for you to contact us immediately – within 5 business days, if possible – so that we can start the claims process. PLEASE DO NOT CALL UPS YOURSELF. Also, if there is damage, it is important for you to keep all contents AND packing material. UPS may come and inspect them.

Can I cancel my order?
If you have paid for items which have not yet been shipped, we can cancel the order and issue a full refund. We can also refund the unshipped portion of any Belgian Beer of the Month plan.

Can I visit Belgian-Style Ales?
Please note that neither Belgian-Style Ales nor Monastery Greetings has a storefront. If you are in our area and would like to pick up your order at our warehouse, please place your order by phone and we can arrange an appointment for pickup. Sorry, there are no walk-in sales.

Does Belgian-Style Ales give quantity discounts?
No. Because of Ohio laws regarding the sale of alcohol, Belgian-Style Ales is unable to offer quantity discounts. However, occasionally we are able to offer one-time discounts, price reductions and shipping discounts. Customers can learn about these specials by joining our Broadcast Email List .

Can I use images from the Belgian-Style Ales website?
Images on this website belong to Belgian-Style Ales. If you wish to use them, permission is required.




 
Internet Payment Gateway
  Our Affiliates!
 
 
X

$5.00 OFF

Your First Order*

Plus, hear about exclusive offers & new Belgian beers!

*Just enter your e-mail and a discount promo code will be sent to your inbox. Fear not, Belgian-Style Ales will NEVER share your e-mail address.